Politique de remboursement

1. Scope of Policy Application

This Return, Exchange and Refund Policy applies only to golf apparel, equipment and peripheral products purchased directly through the CALYN official independent website (website domain: [www.calyngolf.com]). Products purchased through third-party retailers (such as offline golf specialty stores, other e-commerce platforms, etc.) are not covered by this policy and must be handled by contacting the original purchase channel. All orders are shipped from China via cross-border logistics parcels, and the relevant return and exchange rules shall be uniformly applied in accordance with this policy, with no region-specific policies.

2. Return Conditions

• Only return requests for non-quality issues are accepted. Returned products must be in brand-new, unused, unwashed, unblemished and stain-freecondition, with original labels, hangtags and packaging intact (including the original product box, accessories, purchase proof, etc.);

• Valid purchase proof (order number, payment record or invoice) must be provided;

• The product must be free from damage caused by human use, improper care, accidental damage or normal wear and tear;

• All cooperative fabrics have passed the OEKO-TEX environmental certification. Returned products should avoid secondary pollution, and recyclable materials are preferred for packaging (in line with the brand's environmental protection concept).

3. Return Period

• Full-priced products: Returns can be applied for within 30 daysfrom the date of order placement;

• Promotional products (non-final discount): Returns can be applied for within 15 daysfrom the date of order placement;

• Extended holiday return policy: For full-priced products purchased between November 1 and December 25 each year, the return period is extended to 60 days(including the order placement date), to allow gift recipients sufficient time to handle returns and exchanges.

4. Return Process

• Step 1: Within the return period, submit a return application via the customer service email [service@calyngolf.com] / the independent website's online customer service portal, specifying the order number, product name, reason for return and contact information;

• Step 2: After the application is approved, the brand will send return guidelines and a return label within 2 working days(the customer is responsible for return shipping costs. The brand does not bear the risks of loss, damage and customs clearance of return logistics. It is recommended that customers choose a trackable logistics method and retain proof);

• Step 3: The customer must ship the product within 7 working daysafter receiving the return label. Failure to ship within the time limit will be deemed as abandoning the return application;

• Step 4: After the brand receives the returned product, it will complete the inspection of the product status within 5-7 working days. After passing the inspection, the subsequent refund or exchange process will be initiated.

5. Exchange Policy

• Only exchanges for the same style and same product codewith different colors or sizes are supported; exchanges for other styles, series, or upgraded/downgraded products are not allowed;

• Exchange applications must be submitted simultaneously with return applications and must meet the "Return Conditions" in Article 2 of this policy;

• The customer is responsible for all round-trip logistics costs and customs clearance risks related to the exchange, and the brand does not charge additional handling fees;

• If the target color/size for the exchange is out of stock, the brand will take the initiative to negotiate a solution. If the negotiation fails, it will be automatically converted to a return process and handled in accordance with the refund policy;

• Once the exchanged product is shipped, no further exchange or return is allowed (unless the exchanged product has quality defects).

6. Refund Policy

• Refund method: Refunds will be made only via the original payment method; cash refunds, gift card redemption or transfer refunds are not supported;

• Refund amount: For returns of full-priced products, the actual paid amount will be refunded; for returns of promotional products, the actual paid promotional price will be refunded (excluding the amount offset by coupons and discount codes); the initial order shipping fee actually paid by the customer will be deducted from the refund;

• Refund processing cycle: After the product passes inspection, the brand will initiate the refund within 10 working days. The time for the bank or payment platform to process the refund to the account is subject to their regulations (usually 3-7 working days);

7. Products Not Eligible for Return or Exchange

• Clearance products and final discount products (marked as "Final Sale");

• Customized products (such as embroidered or personalized printed clothing, accessories, etc.);

• Products that have been worn, washed, damaged, stained or with incomplete labels/packaging;

• Products damaged due to improper human use, accidental damage, normal wear and tear or natural aging by the customer;

• Gift cards (not eligible for return, refund, cash redemption or transfer).

8. Warranty Terms

• CALYN does not provide general warranty services for products. If the received product has quality problems or is the wrong item, you need to send an email to service@calyngolf.com within 3 daysafter receipt to feedback. We will review each case individually and handle it properly.

9. Order Modification and Cancellation

• After an order is submitted, before it enters the logistics packaging stage, you can apply to the customer service to modify the shipping address, contact information or cancel the order, and the brand will try its best to assist; if the order has entered the logistics packaging or shipping stage, it cannot be modified or canceled;

• Once an order is shipped via cross-border logistics, it cannot be canceled, and only a return can be applied for in accordance with this policy.

10. Policy Modification and Abuse Restrictions

• The brand reserves the right to modify the terms of this policy at any time (a 7-day advance notice will be given via an official website announcement before modification), and the modified policy will take effect on the date of announcement on the official website;

• For customers who maliciously return goods or abuse the return and exchange policy (such as frequent unreasonable returns, returning non-brand products, falsifying quality problems, etc.), the brand has the right to restrict or suspend their return and exchange rights (including but not limited to being blacklisted, refusing subsequent order services, etc.) and reserves the right to pursue legal liability.

11. Contact Us

For inquiries related to returns and exchanges, you can contact us through the following channels:

• Customer Service Email: [service@calyngolf.com]

• Independent Website Online Customer Service: "Contact Us" portal on the official website homepage

• Social Media: Whatsapp/Line/TikTok/Instagram/Facebook (search "CALYN GOLF")

12. Effective Date

This Privacy Policy shall take effect on December 1, 2025.

CALYN GOLF ALL RIGHTS RESERVED © [2025]